Puratos Corp.

Customer Service Representative-Bilingual

US-NJ-Pennsauken
3 months ago
ID
2017-1560
# of Openings
1
Category
Customer Service/Support

Overview

 

To be a positive part of a fantastic customer-oriented service team, with the goal of supplying a first class customer experience while resolving any emerging issues that our clients might face with accuracy and efficiency.

As a member of our customer service team you will be expected to delight our customers by:

    • Helping our customers become more successful with their business by delivering Customer Excellence
    • Building Trust and Team Spirit
    • Managing customer expectations and company capabilities
    • Continuously improving

Defining responsibility and accountability within the organization

Responsibilities

·        Effectively manage 30 – 50 accounts (10 critical/strategic), proactively communicating with each via phone, email and scheduled in-person meetings to constantly improve the customer experience.

·        Sample and Sales Order entry to invoicing and at-risk inventory management using SAP

·        Manage logistics processing and working with Freight Companies on tracking orders, customer complaints, refunds, etc.

·        Adhere to the Standard Operating Procedures for customer service processes including modes of order intake including phone, fax, email and EDI.

·        Manage cash and carry customer pick-ups while following all cash handling procedures if required.

·        Forecasting support.  

·        Process returns, debits and credits using SAP.

·        Prepare documentation including bills of lading, pick tickets, invoices and certificates of analysis at time of shipment

·        Tracking and resolving customer issues including returns, debit and credit processing and complaint management.

·        Backorder and Open Order management

·        Scan, mail and file all applicable paperwork on a daily basis

·        Meet company expectations with regards to critical performance metrics including but not limited to on-time delivery, open orders, productivity, over time and freight cost reductions.

·        Coordinate new project onboarding with appropriate sales leads.

·        Any other tasks as instructed by management.  

 

Qualifications

  • Academic degree: High School Diploma/GED and some college or business training required. College Degree preferred.
  • Experience (years & type of experience):
  • 3+ years of prior Customer Service experience preferred
  • 1+ years’ experience working knowledge of SAP required, preferably in Order Management (Sales and Distribution module) and Transportation
  • 1+ years transportation tendering or operations experience preferred
  • Food industry experience is preferred; can be Consumer Products, CPG and/or Pharmaceuticals experience as well
  • Languages: English  & Spanish
  • ICT: Proficient in Microsoft Suite tools including Outlook, Word, Excel, PowerPoint
  • Other expertise:
  • Exceptional written & verbal communication skills
  • Proven team player, able to work collaboratively at all levels and build partnerships with cross-functional teams
  • Excellent organizational, planning, influencing, presentation and follow-up skills
  • Self-motivated and persuasive in presenting ideas and executing to a final result
  • Travel: Potentially once or twice a year.
  •  

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